​Terms and Conditions

1. Use of Website

This website is provided for your personal and non-commercial use, including viewing our menu, learning about our business, and contacting us.

You agree not to misuse this website or its content. Any unauthorised use may result in legal action or claims for damages.

2. Intellectual Property

All content on this website, including but not limited to the Huzur Kebab name, logo, branding, images, menu items, and written content, remains the property of Huzur Kebab unless otherwise stated.

This material is protected under applicable copyright and intellectual property laws in New Zealand. You may not reproduce, distribute, or use any content without prior written consent.

3. Menu and Pricing

We make reasonable efforts to ensure that all menu descriptions, pricing, and availability are accurate and up to date. However, all items, pricing, and promotions are subject to change without notice.

Product availability may vary depending on seasonal supply, demand, or operational requirements. Images displayed are for illustrative purposes only.

4. Job and Franchise Applications

Submitting an application through our website, including for employment or franchise opportunities, does not guarantee acceptance, employment, or partnership.

All applications are assessed at our discretion, and we reserve the right to accept or decline any application without obligation to provide reasons.

5. Third-Party Links

Our website may contain links to external websites or platforms, including social media channels. These are provided for convenience only.

We do not control and are not responsible for the content, accuracy, or privacy practices of any third-party websites. Accessing these sites is at your own risk.

6. Limitation of Liability

To the extent permitted by New Zealand law, Huzur Kebab is not liable for any direct, indirect, incidental, or consequential loss or damage arising from the use of, or inability to use, this website.

We do not guarantee that the website will be error-free, uninterrupted, or free from viruses or harmful components.

7. Governing Law

These Terms and Conditions are governed by the laws of New Zealand.

Any disputes arising in connection with the use of this website will be subject to the exclusive jurisdiction of the New Zealand courts.

8. Online Ordering, Payments & Delivery

8.1 Orders

All orders placed through our website or third-party platforms are subject to availability and acceptance.

We reserve the right to decline or cancel any order for reasons including but not limited to:

• Product unavailability

• Errors in pricing or description

• Suspected fraudulent activity

If an order is cancelled, any payment made will be refunded in accordance with the original payment method.

8.2 Pricing

Prices displayed on our website and in-store may differ from prices shown on third-party delivery platforms.

This is due to additional service and commission fees charged by those platforms. We encourage customers to order directly where possible for the best value.

All prices are displayed in New Zealand Dollars (NZD) and include GST unless stated otherwise.

8.3 Payments

Payment must be made at the time of placing an order unless otherwise specified.

We use secure payment systems; however, we do not store full payment details. Payments made through third-party platforms are subject to their own terms and conditions.

8.4 Order Accuracy

Customers are responsible for ensuring all order details are correct before confirming their purchase, including:

• Items selected

• Quantity

• Dietary requirements

We are not responsible for errors made during the ordering process by the customer.

8.5 Preparation & Collection Times

Estimated preparation and collection times are provided as a guide only and may vary depending on demand, order size, and operational factors.

We are not liable for delays caused by high order volumes or unforeseen circumstances.

8.6 Delivery Services

Where orders are fulfilled through third-party delivery providers (such as Uber Eats or similar platforms), those providers are responsible for delivery services, including:

• Delivery times

• Handling of food

• Driver conduct

We are not responsible for delays, damages, or issues that occur once the order has been handed over to the delivery provider.

8.7 Refunds and Replacements

If there is an issue with your order, please contact us as soon as possible.

Refunds or replacements may be offered at our discretion in cases such as:

• Incorrect items provided

• Missing items

• Quality concerns

We may require proof (such as photos or receipts) before processing any claim.

Refunds for orders placed through third-party platforms must be requested directly through those platforms.

8.8 Food Safety & Allergies

While we take care in food preparation, our kitchen handles common allergens including gluten, dairy, nuts, and others.

We cannot guarantee that any item is completely free from allergens. Customers with allergies or dietary requirements should contact us before ordering.

8.9 Promotions and Offers

Promotions, discounts, and special offers may be subject to specific terms and may not be available across all ordering channels.

We reserve the right to modify or withdraw promotions at any time without notice.

9. Franchise Enquiries Disclaimer

Submitting an enquiry or application for a Huzur Kebab franchise does not constitute an offer, agreement, or guarantee of partnership.

All franchise enquiries are subject to a formal assessment process, which may include financial checks, interviews, and due diligence.

Huzur Kebab reserves the right to accept or decline any enquiry at its sole discretion without obligation to provide reasons.

Any information provided on this website regarding potential earnings, costs, or business performance is for general guidance only and does not constitute financial advice or a guarantee of results. Prospective applicants should seek independent professional advice before proceeding.

10. Catering and Bulk Orders

For large or bulk orders (including catering), the following terms apply:

• Orders may require advance notice and confirmation

• Full or partial prepayment may be required to secure the booking

• Preparation times may vary depending on order size and operational capacity

While we take all reasonable steps to ensure food is prepared to a high standard, we are not responsible for:

• Temperature or quality changes after collection or delivery

• Delays caused by external factors or third-party services

Customers are responsible for ensuring appropriate handling and storage of food after collection.

11. Employment Applications

Any employment applications submitted through our website or other channels are treated as expressions of interest only.

Submission of an application does not guarantee employment or an interview.

We reserve the right to:

• Select candidates at our discretion

• Conduct background or reference checks where permitted by law

• Retain applicant information for a reasonable period for future opportunities, in accordance with the Privacy Act 2020

12. General Disclaimer

All information provided on this website is for general informational purposes only.

While we make reasonable efforts to ensure accuracy, we do not guarantee that all content is complete, current, or free from errors.

Huzur Kebab reserves the right to update, modify, or remove content at any time without notice.