Privacy Policy

1. Introduction

At Huzur Kebab, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 2020 (New Zealand).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our business, including through our website, in-store services, or online platforms.

By using our services, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

• Name, email address, and phone number

• Any additional details submitted through forms or communications

This information may be collected when you:

• Submit a contact or enquiry form

• Apply for a job or employment opportunity

• Register interest in franchise opportunities

• Place an order or request services

2.2 Technical and Usage Information

We may automatically collect certain information when you visit our website, including:

• IP address

• Browser type and device information

• Pages visited and time spent on the website

This helps us understand user behaviour and improve our website and services.

2.3 Payment Information

When you place orders through third-party platforms (such as delivery or ordering services), payment information is processed by those providers. We do not store or have direct access to your full payment details.

We recommend reviewing the privacy policies of those platforms before using their services.

3. How We Use Your Information

We use your information for legitimate business purposes, including:

• Responding to enquiries and providing customer support

• Processing orders, bookings, or service requests

• Assessing and managing job applications

• Managing franchise enquiries and waitlists

• Improving our website, services, and customer experience

• Sending marketing communications (only where you have consented)

• Complying with legal and regulatory obligations

We will only use your information for the purpose it was collected or for a directly related purpose where appropriate.

4. Sharing of Information

We do not sell or rent your personal information. However, we may share your information in the following circumstances:

• Service Providers: With trusted third-party providers who assist with operations such as website hosting, communication tools, or analytics

• Legal Requirements: Where required by law or to comply with legal processes

• Business Protection: To prevent fraud, security issues, or unlawful activity

All third parties are expected to maintain appropriate privacy and security standards.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your browsing experience and collect usage data.

You can choose to disable cookies through your browser settings; however, this may affect certain website functionality.

6. Data Retention and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse, or disclosure.

Your personal information will only be retained for as long as necessary to fulfil the purposes outlined in this policy or as required by law.

7. Your Rights (Privacy Act 2020)

You have the right to:

• Access the personal information we hold about you

• Request correction of inaccurate or incomplete information

• Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website and services may involve third-party platforms (such as online ordering or delivery providers).

We are not responsible for the privacy practices of these external services. We encourage you to review their privacy policies before using them.

9. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be effective immediately upon being published on this page.

We recommend reviewing this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: huzurkebabcafe@gmail.com
Address: 906 George Street, North Dunedin 9016